MARHABA TOUR AND TRAVELS
Effective Date: 01/03/2024

At MARHABA TOUR AND TRAVELS, we strive to provide quality travel services. Please read our refund policy carefully before making a booking.

1. Booking Confirmation

Bookings are considered confirmed only after receipt of payment and confirmation from MARHABA TOUR AND TRAVELS.

2. Cancellation by Customer

Cancellation requests must be submitted in writing through email or our official contact channels.

Refund eligibility:

  • Cancellation 30 days or more before departure: Refund after applicable service charges and third-party fees.
  • Cancellation 15–29 days before departure: Up to 50% refund, depending on supplier policies.
  • Cancellation less than 15 days before departure: Refund may not be available.

3. Hajj and Umrah Packages

For Hajj and Umrah packages:

  • Visa fees, processing fees, accommodation reservations, flight tickets, and administrative charges may be non-refundable.
  • Refunds depend on supplier and government regulations.

4. Flight Tickets

Flight ticket refunds are subject to airline policies and fare rules.

5. Visa Services

Visa application fees, embassy fees, and processing charges are generally non-refundable, even if the visa application is rejected.

6. Cancellation by MARHABA TOUR AND TRAVELS

If MARHABA TOUR AND TRAVELS cancels a package due to unavoidable circumstances, customers may receive:

  • Rescheduling options, or
  • Refund according to applicable policies

7. Refund Processing

Approved refunds may take approximately 7–21 business days depending on banks, payment gateways, and third-party service providers.

8. Force Majeure

MARHABA TOUR AND TRAVELS is not responsible for cancellations, delays, or changes caused by circumstances beyond our control, including:

  • Natural disasters
  • Government restrictions
  • Pandemics
  • Airline operational issues
  • Political situations
  • Weather conditions

9. Contact Information

MARHABA TOUR AND TRAVELS
Email: [Your Email Address]
Phone: [Your Phone Number]
Website: [Your Website]
Address: [Your Business Address]

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